Privacy Policy for iTherapy
1. Information Collection and Use
We collect personal information that you voluntarily provide through our online booking and contact forms. This includes:
Identification Data: Name, date of birth, and nationality.
Contact Data: Email address and phone number.
Health-Related Data: Brief descriptions of your concerns provided in the “Message” or “Notes” section of our forms.
This information is used solely to facilitate your care, schedule appointments, and respond to your specific inquiries.
2. Data Storage and Retention
We implement industry-standard security measures to protect your data. Your information is stored securely and is only accessible by authorized clinical and administrative staff. We retain your data only for as long as is necessary to provide you with our services or to comply with legal and regulatory obligations in the UAE.
3. Disclosure to Third Parties
We value your trust. We do not sell, rent, or trade your personal information. We only share data with third parties under the following conditions:
Service Providers: To trusted partners who help us operate our website or manage our email communications (e.g., hosting providers), provided they agree to keep this information confidential.
Legal Necessity: When required by UAE law or in response to valid legal processes.
Safety: If there is a clear and immediate danger to yourself or others, we may be ethically and legally required to share information with emergency services.
4. Email Communication Disclaimer
Please be advised that while we use secure email servers, standard email is not a fully encrypted form of communication. By contacting us via email or our online forms, you acknowledge the inherent privacy risks and agree not to send highly sensitive clinical details until a secure therapeutic session is established.
5. Professional Boundaries & Social Media
To protect your privacy and maintain the integrity of the therapeutic relationship, our staff will not engage with clients on personal social media platforms. All professional communication must be conducted through our official itherapy.ae email or office contact numbers.
6. Cookies and Analytics
Our website uses cookies to improve your browsing experience and analyze site traffic. This data is anonymized and does not identify you personally. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.
7. Your Rights
You have the right to request access to the personal data we hold about you, to request corrections, or to ask for the deletion of your data, subject to legal record-keeping requirements for healthcare providers.
8. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at: info@itherapy.ae.
9. Terms of Service
Your use of our website and any information you provide through our online forms is also governed by our Terms of Service. This includes our policies on service limitations, appointment cancellations, and professional boundaries. Please review our full terms here: Terms of use.